Vodafone (Ghana) – An Open Letter To The CEO: FIX MY ROTTEN ADSL CONNECTION PLEASE!

Since having the ADSL “ Downloader” package connected several months ago I have had considerable and ongoing problems with the service.

Generally speaking my family and I have only been able to access the internet for about 12 hours during each 24 hour period. I have produced a log of times and connections over the past few weeks or so. The trend of this log demonstrates that generally we can only access the internet between the hours of 8pm or 9pm to 8am or 9am.

For the majority of the daylight hours we have no ADSL internet connection from the “Downloader” package so I have to buy connection time for my USB device. Last ADSL payment period I spent 200Ghc on the “Downloader” package and 90Ghc on a USB connection.

This is totally unsatisfactory. I emailed the log to Vodafone’s help desk together with other requests for assistance.

My adult son has also made countless phone calls to Vodafone for assistance without a permanent or any fix being implemented.

In addition to only being able to use the “Downloader” package for approximately 50% of each 24 hour period my family and I have been extremely frustrated several times in that when my son has reported connection difficulties to the Vodafone help desk during past weeks no solutions have been implemented nor it seems any serious attempts to do so. To make matters much worse four or so of the calls requesting assistance, instead of achieving a fix to the problems, have resulted in text messages from Vodafone being received telling us that the fault report number has been cancelled and the fault resolved/corrected.

I am paying 200Ghc to Vodafone for a 24 hour per day connection. I am now forced to be awake through the night instead of researching during the day. I am also forced to supplement my 200Ghc and the additional sim allowance of 10GB provided by Vodafone with purchasing considerable extra USB mobile internet data.

In the last few days I find that the “Downloader” connection is now slower than it was at earlier dates. The connection is getting worse rather than better. My experience with Vodafone ADSL internet is painful!

I have written to you previously and handed the letter to your K.N.U.S.T. office. To date you have not replied or fixed my service!

Your staff have been friendly and courteous and have tried to help but no solution to the rotten Vodafone service has been forthcoming.

Please, please, please, please expedite a fix for the service I am paying for.

Yours very sincerely
Peter Cunningham