MoneyGram Engages Frontline Agents In Ghana

MoneyGram ambassadors from all its partner banks

MoneyGram agents in Ghana, supported by MoneyGram International, recently held a conference at the Holiday Inn Hotel, in Accra for the top transacting Front Line Agents (FLAs) in the country.

Over top 110 bank transacting FLAs were invited from across the country.

It was a platform for tellers to share ideas, concerns and suggest ways to improve upon MoneyGram services.

Kemi Okusanya, MoneyGram Regional Manager for Anglophone West Africa, inducted the tellers into the MoneyGram Ambassadors Club, a recognition programme for top transacting front line agents.

The newly-minted ambassadors shared experiences on delivering the MoneyGram Product and were engaged in discussions on how to improve the MoneyGram service in Ghana.

They lauded MoneyGram on their fight against fraud via the new “teller-lockdown” process, which 'locks” transactions to specific teller-points once they are viewed.

Ten deserving and hardworking ambassadors were rewarded; with the overall winner, Emmanuel Abbeye of Ecobank taking home a deep freezer and a microwave.

He was very excited and touched by the gesture.
“None of the remittance services has ever done this; not even those who have been in existence in Ghana for decades,' he said.

“I am excited with just the recognition even without any gift,' exclaimed another happy ambassador.

Speaking on the conference, Kofi Akyea, Senior Marketing Manager for MoneyGram, noted: 'At MoneyGram, we strive to give customers the best possible world-class experience. Their relatives have worked hard to send them money here in Ghana from all over the world, and we must ensure they enjoy the service smoothly. We believe the front-liners are key in ensuring this, and we are proud and excited that our agents are leading the way to train and recognize their best tellers on MoneyGram.'

MoneyGram, a leading money transfer company, offers worldwide money transfer services in more than 200 countries and territories through a global network of 350,000 agent locations, including retailers, international post offices and banks.

It also offers bill payment services, issues money orders and processes official checks in select markets.

In Ghana, MoneyGram can be received from over 1,700 locations, including all branches of 22 partner banks and their sub agents.