AMEYO Powers Information & Communication Management for COMQUEST

The Bruneian contact center deploys feature-rich AMEYO solution to enrich customer interactions

Gurgaon, 11 November 2013: Drishti, a leading provider of ContactCenter Software and Enterprise Communications Applications announced that Comquest Sdn Bhd, Brunei, deployed the AMEYO Contact Center Communication Suite to automate their contact center processes. Comquest offers enhanced customer service to its customers like call centre services, Business Process Outsourcing (BPO), HR outsourcing, IT & ITES helpdesk, and support among others. They implemented the AMEYO solution to easily manage all these processes on a single platform.

Comquest is redefining the essence of customer service in Brunei. Operating across a range of verticals like telecom, airline, and training, they wanted to automatically manage their contact center processes to increase efficiency. Comquest chose AMEYO as the platform to integrate their workflows and processes easily and the end-to-end IP-based, hosted contact center solution delivered the results.

Speaking on the deployment, Mr. Gaurav Shrotriya, Business Development Manager at Bahwan Cybertek LLC & Comquest Sdn bhd said, “AMEYO has enabled us to be more efficient and productive with complete automation. The flexibility of the solution let us scale and expand our operations. The deployment improved agent efficiency as well as our customer outreach. Our customers benefitted with enhanced customer service offerings. Ameyo platform has helped Comquest acquire clients in the TELCO, BFSI and Govt verticals, the newest being the E-Government National Center (EGNC).”

Vipin Jethi, Vice President of Sales-MENA, Europe and Global Alliances, said, “The speed of implementation is the key in any BPO deployment and Comquest was no different. AMEYO platform proved itself to be scalable both in terms of size and features which helped Comquest add new business processes, seats and feature sets on the fly enabling them in their aggressive go to market strategy. Getting E-Government National Center (EGNC) on board gives us asense of accomplishment and we feel proud for shouldering responsibility by supporting the Brunei E-Government initiative. We are bullish about our partnership with comquest and look forward to acquiring a major share in the Brunei market place across business verticals.”

Features like Automatic Speech recognition, Text-to-speech (TTS), and multichannel interactions (phone, e-mail, chat, and SMS) were deployed. Turnkey supply was implemented and call processes which had been set up on a Cuscent platform (which registered all calls), were converted to call format.

The solution delivered a high uptime of 99.99%. TTS and ASR have made it easy for customers to inquire about products and services, and ensures that the simple queries are handled easily, leaving the agents free for complex queries. The adaptability and flexibility of the solution made the conversion of calls effortless and distributed them intelligently to available agents. Comquest has streamlined their business process and is efficiently able to provide its customers world-class services.

About COMQUEST Sdn Bhd
COMQUEST Sendirian Berhad, Brunei, is a joint venture between Omani IT products and services company Bahwan CyberTek and eSipadu Systems which is a leading System Integrator and a 100% owned subsidiary of Telekom Brunei Berhad. COMQUEST caters the end-to-end outsourcing needs of customers in Brunei as well as the BIMP-EAGA and Asia–Pacific regions, such as call centre services, business process outsourcing, human resource outsourcing, help desk, and support.

About AMEYO
MEYO is the flagship solution from Drishti for complete CIM, designed to add value to the businesses and help them grow. Powering daily interactions across contact centers and back offices, it ensures increased efficiency levels, reduced operational costs, flexibility, consistent user experience, and a demonstrable ROI.

The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises with respect to their process and workflows. AMEYO has been heralded for its innovative capabilities and has won numerous awards over the years and most recently, the TMC Labs Innovation Awards 2013.

About Drishti
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia–Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.