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06.10.2013 Feature Article

AN OPEN LETTER TO THE DIRECTOR GENERAL OF THE NATIONAL COMMUNICATIONS AUTHORITY (NYA).

MR. PAAROCK VANPERCYMR. PAAROCK VANPERCY
06.10.2013 LISTEN

OPEN LETTER TO THE DIRECTOR GENERAL OF THE NATIONAL COMMUNICATIONS AUTHORITY (NYA): MR. PAAROCK VANPERCY

Dear Sir,

FOR YOUR ATTENTION: BLATANT DEFIANCE OF NYAs DIRECTIVES BY SOME TELECOM COMPANIES IN GHANA

I bring to your attention the continual junk messages and unsolicited auto play phone calls placed by some telecommunication networks (Airtel, etc) contrary to the directive issued by your outfit (i.e. there shall be an end to junk/unsolicited messages and calls from mobile telecom companies from August, 1st 2013) and the customer rights rules displayed on your website.

Sir, the impunity gestured by these telecom networks, to terrorize clients with junk messages and auto play short coded phone calls in a quest for attention is nauseating. Sadly, such recklessness and abuse comes amidst poor services and dubious extortionist operandi adopted these Network Companies to subjugate clients unto a state of non-complaining.

Sir, the concept of Mobile Number Portability as introduced by your outfit was hailed, however the associated effect of poor services and clandestine extortion amongst telecom operators has rendered its introduction an ineffective tool to remedy the existing problems.

Sir, I called your office and brought to your attention the abuse suffered from two networks: Airtel Ghana (who plague me with junk txt messages and auto play recorded phone calls from coded numbers including: 888, 06060, 888,0561, 07070, 450, GAME etc.) and Vodafone Ghana (who also sends me junk messages in a quest to market their products).

Sir, Vodafone Ghana called to express concern and to remedy the situation, (effectively, the rate of the messages has tolerably minimized) but for AIRTEL Ghana, my complaint seemingly has triggered a 'compounded - torture' referencing that they have since intensified sending the junk messages and the coded auto-play-recorded calls. This in effect makes me wonder the efficacy of your outfit's control over these telecom companies in Ghana. It's a Shame.

Sir, I am at my and limits wondering where next to turn referencing that notifying your outfit of a difficulty seemingly triggers a 'compounded-torture' effect. (If the directives of the National Communications Authority can be disregarded with impunity, who else can help).

Ceasing the occasion, I pray Hon. Omane Boamah, Minister of Communications (to, if within his remits), to talk sanity unto Airtel Ghana as well as the other telecom companies to desist from sending junk messages and disturbing our peace with needless auto phone calls. Rather, they should focus at providing improved services to the advantage of its users.

Above all, I propose a radical shake up of the National Communications Authority purposed to quicken them unto duty.

Paul Obeng Atiemo Email: [email protected]

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