MMT Takes Steps To Improve On Customer Service In Tamale

Metro Mass Transit Limited is working to address the challenge of poor customer service in Tamale, with measures such as in-service training on best customer care for officials of the Tamale Depot being put in place.

Mr Malik Ibrahim, Tamale Depot Manager, told the GNA in an interview that best customer service practice was a crucial element to the success of organisations in the service delivery sector.

He said plans were advanced to end the challenge of frequent bus delays and breakdowns in the region, as well as improving facilities at the Tamale terminal.

Mr Ibrahim said officials had started education campaign to sensitise passengers to the need to pay the right fare, as well as demanding ticket for all monies paid to conductors.

He said seven routes would be added to the four existing routes, mentioning the new ones as Tatale, Nalerigu, Damongo, Sawla, Bimbila, Saboba and Chereponi.

He said one of the challenges confronting the company’s operations was the un-motorable nature of the roads and construction of unauthorised speed humps and urged the appropriate authorities to halt the construction of the humps because they caused damage to the buses.